Return and Refund Policy

Last updated: October 24, 2026

30-Business-Day Return Policy

You may request a return within 30 business days after receiving your item. We accept returns for damaged, defective or incorrect items and for change of mind, subject to the conditions below.

Return Eligibility

For change-of-mind returns, the item must be unused and uninstalled, in its original packaging with included parts and accessories. Provide your order number or other proof of purchase. The unused-condition requirement does not prevent you from reporting a product that arrived damaged, defective or incorrect, or exercising rights under applicable law.

How to Start a Return

Email support@livislight.com with your order number, the item and your reason for returning it. For damage, defects or an incorrect item, include photographs where possible. Wait for return instructions before mailing the parcel so it reaches the correct destination.

Approved returns are sent by mail. We will email a free pre-paid return shipping label and the return address with packing instructions. Use the address on that label; do not assume the original shipping address is the return address. No account sign-in is required to request a return by email.

Return Fees

Return shipping is free for approved returns, including eligible change-of-mind returns. There is no restocking fee. Eligible returned items receive a full refund of the amount paid for those items, including applicable taxes. Standard outbound shipping is free.

Damages and Issues

Inspect the product before installation and contact us promptly if it is damaged, defective or incorrect. Keep the packaging and do not install a damaged fixture. We will assess the issue and arrange an appropriate replacement or refund. This reporting guidance does not shorten the 30-business-day return window or limit statutory rights.

Exchanges

To obtain a different item, request a return for the original item. After the return is accepted, place a separate order for the replacement you want. The return is processed under this policy.

Refunds

We will notify you after receiving and inspecting the returned item and confirm the refund decision. Approved refunds are issued to the original payment method within 10 business days after approval. Business days are Monday through Friday, excluding public holidays. Your bank or payment provider may require additional time to post the credit. If more than 15 business days have passed after approval, contact support@livislight.com.

Order Cancellations

Cancellation requests follow the 12-hour request window and preparation conditions in our Shipping Policy. Nothing in this policy removes rights that cannot be excluded under applicable United States law.