Return and Refund Policy
Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return for a full refund or an exchange if you are not satisfied with your purchase.
To be eligible for a return, your item must be in the same condition that you received it, unused and uninstalled, with tags, and in its original packaging. You will also need to provide the receipt or proof of purchase.
To start a return, please visit our contact form or contact our customer support team directly at support@livislight.com.
Returns are sent by mail after authorization. Return shipping is free for approved returns, and no restocking fee is charged. If your return is accepted, we will send you a pre-paid return shipping label, as well as detailed instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged during transit, or if you receive the wrong item, so that we can evaluate the issue and make it right immediately.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged during transit, or if you receive the wrong item, so that we can evaluate the issue and make it right immediately.
Exchanges
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.
Refunds
We will notify you once we have received and inspected your returned package, and let you know if the refund was approved based on the condition of the item. If approved, you will be automatically refunded on your original payment method within 10 business days. Please remember it can take some additional time for your bank or credit card company to process and post the refund.
We will notify you once we have received and inspected your returned package, and let you know if the refund was approved based on the condition of the item. If approved, you will be automatically refunded on your original payment method within 10 business days. Please remember it can take some additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we have approved your return, please contact us at support@livislight.com.
Damage, defects and incorrect items
Inspect your delivery before installation. If an item is damaged, defective or incorrect, keep the packaging and send us your order number and photographs of the product, packaging and shipping label. Do not install a damaged fixture. This reporting guidance does not shorten the 30-day return window or limit rights under applicable law.
Order changes
Contact us promptly to request a change. Cancellation requests follow the 12-hour window in our Shipping Policy. Changes are subject to confirmation and whether preparation has begun.
Contact information
Company name:
Business address:
Market served: United States
Email: support@livislight.com